Issue with Custom Logo in PrivacyIDEA Windows Client MSI Installation

Daniel_Destaw · January 16, 2025, 2:49pm

Hello,

I’m having trouble setting a custom logo during the installation of the PrivacyIDEA Windows client using the MSI installer. I’ve followed the instructions, but the custom logo doesn’t appear after installation.

Here’s what I’ve tried so far:

I created a 128x128 BMP image and placed it in various locations, including C:\logo.bmp and C:\Users\YourUser\Desktop\logo.bmp.
During the MSI installation, I specify the file path to the logo in the “Custom Logo” field.
I’ve ensured that the BMP file is valid and accessible, and I ran the installer as an administrator to rule out permissions issues.
I’ve also tried using simpler paths and testing with different image files.

Despite these attempts, the custom logo still doesn’t show up after installation.

Has anyone else encountered this issue? Could there be any specific requirements or settings I’m missing during the MSI installation process? Or is there a different way to specify the custom logo during installation?

Thank you for your help!

nilsbehlen · January 17, 2025, 4:19pm

hi,
first thing: windows is VERY picky with that kind of image, so if you created a jpg and renamed it to bmp it will not work. You need to create a bitmap, like with paint->new bitmap (or something like that)
After installation, the config is in the registry as described here:

github.com

privacyidea/privacyidea-credential-provider/blob/master/doc/configuration.rst

.. _configuration:

Configuration
=============

During installation of the privacyIDEA Credential Provider you already
configured all necessary settings, but it can be interesting to change
settings later. Like changing the available credential providers or changing
the verification of the authentication server certificate.

Registry Settings
-----------------

If you want to change the configuration after the installation, you can only do this by editing the registry keys.
You can use administrative templates to deploy the credential provider on many desktops in your network.

The configuration is located at
``Computer\HKEY_LOCAL_MACHINE\SOFTWARE\NetKnights GmbH\PrivacyIDEA-CP\``.

This file has been truncated. show original

where you can double check the path of the image.
You can also set debug log to 1 and try it again, then check the logfile or upload it.