About data recovery

My privacyidea is built on a virtual machine, physical server to be
scrapped, and then the whole virtual machine migration to a new physical
machine.Disaster struck,All I have Token authentication failed.
I tested on the page.Are all “wrong otp pin” tips.
I’m sure the configuration file is the same as before. I even made a
hash check.
The previously saved data restored again.
Still the same.What should i do?

Hi Lei,

I am sorry, but I have to point out, this is why other people choose to
get an SLA
https://netknights.it/en/leistungen/service-level-agreements/.

Anyway. If you have a wrong OTP PIN, then verify this:

  1. Any policy in scope:authentication, action:otppin?
  2. System settings: prepend pin or append pin?
  3. Usually the PIN is hashed. Or did you choose system settings
    to encrypt the pin?

When migrating machines you should copy the whole /etc/privacyidea
directory which contains all signing and encryption keys.

Kind regards
CorneliusAm Freitag, den 11.03.2016, 02:58 -0800 schrieb lei xiao:

My privacyidea is built on a virtual machine, physical server to

be scrapped, and then the whole virtual machine migration to a new
physical machine.Disaster struck,All I have Token authentication
failed.
I tested on the page.Are all “wrong otp pin” tips.
I’m sure the configuration file is the same as before. I even made
a hash check.
The previously saved data restored again.
Still the same.What should i do?


Please read the blog post about getting help
https://www.privacyidea.org/getting-help/.

For professional services and consultancy regarding two factor
authentication please visit
https://netknights.it/en/leistungen/one-time-services/

In an enterprise environment you should get a SERVICE LEVEL AGREEMENT
which suites your needs for SECURITY, AVAILABILITY and LIABILITY:
https://netknights.it/en/leistungen/service-level-agreements/

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Cornelius Kölbel
@cornelinux
+49 151 2960 1417

NetKnights GmbH
http://www.netknights.it
Landgraf-Karl-Str. 19, 34131 Kassel, Germany
Tel: +49 561 3166797, Fax: +49 561 3166798

Amtsgericht Kassel, HRB 16405
Geschäftsführer: Cornelius Kölbel

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